Refund Policy

Welcome to Nebula, operated by MB Games B.V. We value your satisfaction and aim to provide clear guidelines regarding refunds for digital goods, specifically Credits purchased for in-game use.

1. Refund Eligibility

Refunds for Credits are subject to the following conditions:

1.1: Refund Timeframe:

Refunds are available up to 30 days from the date of purchase.

1.2: Claim Status:

• If the Credits have not been claimed in-game, you are eligible to request a refund.
• Once the Credits have been claimed in-game, your warranty is void, and the purchase is non-refundable.

2. How to Request a Refund

To initiate a refund request, please contact our support team at [email protected] with the following details:

• Your purchase receipt or transaction ID.
• The account information associated with the purchase.
• The reason for your refund request.

We will review your request and respond within 5 business days.

3. Non-Refundable Circumstances

Refunds cannot be processed under the following conditions:

• The Credits have been claimed in-game.
• The request is made after the 30-day refund period.
• Evidence of misuse, fraud, or violation of our Terms of Service.

4. Note

By purchasing Credits, you agree to this refund policy as part of our Terms of Service. For more information, visit https://store.nebulaps.io/terms.

If you have any questions or concerns, don’t hesitate to reach out to us at [email protected].

Thank you for supporting Nebula and being part of our gaming community!